We show how to troubleshoot and fix issues adding a new email account to Outlook App for Windows
Follow these steps:
- Make sure the password for the account is correct by trying to access the email account via webmail in a browser
Examples:
iiNet Webmail login: https://webmail.iinet.net.au/login
Westnet Webmail login: https://webmail.westnet.com.au/login
Bigpond/Telstra Login: https://email.telstra.com/
Telstra and Optus accounts need an “APP Specific Password” generated from their webmail.
See the following guide which is the same for Optus and Telstra/Bigpond
https://itechwa.com.au/bigpond-outlook-setup-issues/
If you cannot access webmail, reset the password by clicking on “Forgot My Password” and try again - Check Windows updates
Settings > Windows Update > Advanced Options
Click On … “Receive updates for other Microsoft Products”
Go back to “Settings > Windows Update” … and hit the “Check for updates” button
Download and install Updates, restart computer - Check Microsoft Office Updates
Open Outlook App
Goto File > Office Account > Update Options > Update Now
Run any updates
Restart Computer - Check Microsoft Office Version
Problems can be related to an outdated version of Microsoft Office:
(Q – How can I Tell what Microsoft Office Version I have?)
If not one of the following supported versions of Office, then upgrade to latest Office 365
Supported Versions of Office
Office 365
Office 2021
Office 2024
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