Cloud-based phone systems for your business
Looking for a more flexible telephone system for your business? iTech WA can help you explore cloud-based PABX phone systems, choose a suitable solution and arrange the setup and configuration of compatible handsets and calling features.
Cloud phone systems use an internet connection to make and receive calls. Depending on your business requirements and provider, they can offer a flexible alternative to a traditional office telephone system.
How a cloud PABX can help
A cloud-based phone system can provide features to help your business manage calls professionally, whether you work from one office or have staff working from different locations.
Depending on the system and plan you choose, features may include:
- Call routing — direct callers to the appropriate person or department.
- Automated menus — give callers options such as Sales or Technical Support.
- Voicemail — receive messages when you cannot answer a call.
- Voicemail to email — receive voicemail messages by email where supported.
- Call forwarding — redirect calls to another phone or extension.
- Time-based call handling — configure different call arrangements for business hours and after hours.
- Remote extensions — allow staff to use compatible phones or applications from other locations with an internet connection.
The features available depend on the provider and plan selected.
Moving from an existing phone system
If your business already has a telephone system, I can help you consider the options for moving to a cloud-based PABX.
This may include configuring compatible IP handsets, setting up extensions and arranging call-handling features. Existing business telephone numbers, including 1300 and 1800 numbers, may be transferable, subject to the requirements of your current provider and the new service provider.
Before making a change, it is worth considering your current phone arrangements, internet connection, number of users and the features your business needs.
Handsets and flexible working
Compatible IP desk phones can provide a familiar office telephone experience, while supported wireless handsets may offer more flexibility around the workplace.
Depending on the system, staff may also be able to use a compatible smartphone or computer application as an extension of the business phone system.
Handset compatibility, wireless coverage and available features should be checked before choosing equipment.
Why choose iTech WA?
I provide practical advice to help you understand your options and choose a phone system suited to your business.
With more than 40 years of IT experience, I can explain the technical details in plain English and assist with the setup and configuration of your chosen solution.
iTech WA is based in Bridgetown, Western Australia, and provides onsite support across Bridgetown and the South West. Remote assistance may also be available where appropriate.
Discuss your business phone requirements
Every business has different communication needs. Contact iTech WA to discuss your existing phone system, the features you need and whether a cloud-based PABX may be suitable.
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