Instructions on how we assist users with remote support if you use a Windows computer running Windows 10 or Windows 11
Using Teamviewer
Below you can find instructions on how to access TeamViewer via Windows so we can access your computer.
Step 1: You can download TeamViewer Quick Assist via the link below.
https://download.teamviewer.com/download/TeamViewerQS_x64.exe
or here
https://www.teamviewer.com/en-au/download/windows
and select “Download QuickSupport” or click on the image below
A file will start to download, it will be called something like “TeamViewerQS_x64.exe”
Once downloaded, open the file, accept security checks and after a minute or two you will see
Wait a few seconds …. and once there is a Green button showing “Ready to Connect”, all is now ready to start a Teamviewer Session
Give the person trying to help you the “Your ID” and “Password” as displayed on the screen under “Or share your ID”
And they will be able to connect to your computer to give you assistance
Need More Help?
iTechWA offer paid consultancy services, onsite or remotely. Our rates can be found here. For help or further assistance, please contact us here.
iTechWA are experts in everything Microsoft, Apple, Ubiquiti, Sonos and Starlink.
For further help or assistance, contact us here or refer to vendor support websites such as Microsoft and Apple
