Remote Support MacOS

Below you can find instructions on how to access TeamViewer via Mac OSX so we can access your computer.

For MacOs Ventura and above click here https://itechwa.com.au/remote-support-macos-ventura/

For MacOS Monteray and below, follow these instructions

Step 1: You can download TeamViewer via the link below.

https://download.teamviewer.com/download/TeamViewerQS.dmg

Step 2: Click the download icon or go to your downloads folder to run the file.

mceclip1.png

Step 3: You will now see the following screen. Double click on TeamViewer QuickSupport.


mceclip2.png

Step 4: You may receive the following message. Click Open.

mceclip3.png

Step 5: You will now be asked to grant access to certain parts of your computer.
The first two options, Screen Recording and Accessibility, must be allowed.

mceclip4.png

If you don’t get this screen, you can open it via Help > Check system access.


mceclip5.png

Step 6: Under Screen Recording, click Request Access.


mceclip16.png

Step 7: You will see the screen below. Click on Open System Preferences.


mceclip7.png

Step 8: Check the option TeamViewer QuickSupport.


mceclip8.png

Step 9: You will be asked to restart the program. Click on Later.


mceclip9.png

Step 10: Now you can see that the status of Screen Recording is green (allowed).


mceclip10.png


Step 11: Under the second option, Accessibility, click on Request Access.


mceclip11.png

Step 12: You will see the screen below. Click on Open System Preferences.


mceclip12.png

Step 13: First open the lock in the bottom left corner and enter your computer password. Then check the box of TeamViewer QuickSupport.


mceclip13.png

Step 14: Now you can see that the second option, Accessibility, is approved in the screen with the three options.


mceclip14.png

Step 15: Close the System Preferences.

Step 176Go back to the TeamViewer window.


mceclip15.png

Step 17: With this ID and password we can connect to your computer. You will need to provide us with this information by phone or e-mail so that we can access your device.