Some older Samsung Galaxy Phones cannot connect to the trip-zero Emergency system in Australia, these phones need replacing
If you or a loved one has an older Samsung mobile phone, it may need replacing as it may not be able to connect to the triple-0 emergency network.
Telstra testing has revealed some Samsung mobile phone users may be unable to call triple-0 in an emergency with more than 70 models found not to be connecting correctly.
Telstra said the issue affected 11 older model Samsung Galaxy phones which users would need to replace with newer devices, and about 60 models that required system updates.
Devices that need to be replaced:
Model No. and Device Name
- SM-N920I Galaxy Note 5
- SM-J530Y Galaxy J5 (2017)
- SM-J320ZN Galaxy J3 2016
- SM-J120ZN Galaxy J1 2016
- SM-G935F Galaxy S7 Edge
- SM-G930F Galaxy S7
- SM-G928I Galaxy S6 Edge+
- SM-G925I Galaxy S6 edge
- SM-G920I Galaxy S6
- SM-A720F Galaxy A7 (2017)
- SM-A520F Galaxy A5 2017
Full story here
https://www.abc.net.au/news/2025-10-22/samsung-mobile-devices-triple-0-telstra-network/105920816?utm_source=flipboard&utm_content=ABC_News/magazine/ABC+ABC News
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